Refund Policy

If a page can't be fetched or a generation fails, the credit goes back to your balance automatically. You don't need to ask.

Within 14 days of a purchase, you can get a refund for any credits from that purchase you haven't used. If you've used some of them, we refund the rest at the per-credit price you paid.

After 14 days, purchased credits can't be refunded, but they stay in your account and can be used for 12 months from the purchase date. Free credits aren't refundable.

You can cancel a subscription such as Monitor at any time. You keep access until the end of the period you've paid for, and you won't be charged again. If you cancel within 14 days of your first payment, we refund that payment in full. After that, we don't refund partial periods.

Write to hello@fullschema.app from the email address on your account and tell us which purchase it's about.

Refunds are issued by Paddle.com to your original payment method. Depending on your bank, it can take 5 to 10 business days to show up.

This policy doesn't take away any rights you have under the consumer laws where you live. If those laws give you more, they apply.